Overview

Front Office Intake & Client Services


Serve as the primary point of contact at a community mental health center, welcoming clients and ensuring a smooth intake experience.


  • Greet clients, answer inquiries, and manage client registration.
  • Arrange and coordinate appointments while providing clear communication.
  • Verify insurance information and support benefits-related processes.
  • Process funding applications and payments accurately.
  • Maintain and organize medical records in compliance with privacy and documentation requirements.
  • Provide administrative and operational support to clinical and administrative staff.
  • Protect client confidentiality and follow all privacy policies and procedures.

Key qualifications/skills: strong customer service, attention to detail, accurate data entry and recordkeeping, familiarity with insurance/funding processes, professionalism in sensitive settings, and commitment to confidentiality.