Overview
Centralized Scheduling Representative for an ENT and allergy practice.
Handle high-volume inbound calls and provide exceptional customer service to patients.
- Schedule and reschedule patient appointments across multiple locations
- Verify insurance and confirm referral requirements per practice protocols
- Accurately enter and update patient information in the EHR and scheduling systems
- Triage non-clinical questions and coordinate with clinical teams as needed
- Ensure provider schedules are optimized while following established procedures
Qualifications/Skills: strong attention to detail, clear communication, reliability, and a patient-centered mindset in a fast-paced environment.